Privacy Policy

Introduction

At BookingOpro.com, your privacy is of utmost importance to us. This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit our website and our practices for collecting, using, maintaining, protecting, and disclosing that information.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site. By accessing or using this website, you agree to the terms of this Privacy Policy.

Information We Collect

We collect information that you provide directly to us when you:

• Create an account or make a booking
• Subscribe to our newsletter or marketing communications
• Contact our customer service team
• Participate in surveys, promotions, or contests
• Use our website and services
• Communicate with us via email, phone, or live chat

Personal Information

The types of personal information we may collect include:

• Contact Information: Name, email address, phone number, mailing address
• Payment Information: Credit card details, billing address (processed securely through our payment processors)
• Travel Information: Passport details, date of birth, nationality, travel preferences, frequent flyer numbers
• Account Information: Username, password, booking history, saved preferences
• Communication Records: Records of your correspondence with us, including call recordings and chat transcripts

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• IP address and device identifiers
• Browser type and version
• Operating system
• Pages visited, time spent on pages, and click data
• Referring website addresses
• Search terms entered on our website
• Cookies and similar tracking technologies
• Location data (with your consent)

How We Use Your Information

We use the information we collect for various purposes, including:

Booking Processing and Service Delivery

• To process and manage your hotel and flight reservations
• To facilitate communication between you and travel suppliers
• To send booking confirmations, itineraries, and travel updates
• To process payments and prevent fraudulent transactions

Customer Service and Support

• To respond to your inquiries and provide customer support
• To resolve disputes and troubleshoot problems
• To notify you about changes to our services or policies

Personalization and Marketing

• To customize your experience and provide relevant recommendations
• To send you promotional offers, newsletters, and marketing communications (with your consent)
• To show you targeted advertisements based on your interests
• To conduct market research and analyze customer trends

Security and Legal Compliance

• To protect against fraud, unauthorized access, and security threats
• To comply with legal obligations and enforce our terms and policies
• To resolve disputes and prevent prohibited or illegal activities

Analytics and Improvement

• To analyze usage patterns and improve our website functionality
• To test new features and optimize user experience
• To measure the effectiveness of our marketing campaigns

Sharing Your Information

We may share your information with third parties in the following circumstances:

Travel Suppliers

We share necessary information with hotels, airlines, and other travel service providers to fulfill your bookings. These suppliers have their own privacy policies governing the use of information we provide to them.

Service Providers

We share information with third-party vendors who perform services on our behalf, including:

• Payment processors for secure transaction processing
• Email service providers for communications
• Analytics providers for website optimization
• Customer support platforms
• Marketing and advertising partners
• IT service providers for infrastructure and security

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities, such as to:

• Comply with legal obligations or court orders
• Protect our rights, property, or safety
• Investigate potential fraud or policy violations
• Respond to emergency situations

With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted).

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly
• Performance Cookies: Help us understand how visitors use our website
• Functionality Cookies: Remember your preferences and settings
• Advertising Cookies: Show you relevant advertisements based on your interests

You can control cookie settings through your browser preferences. For more detailed information, please review our Cookie Policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure servers protected by firewalls
• Regular security audits and vulnerability assessments
• Access controls and multi-factor authentication
• Employee training on data protection and privacy
• Encryption of sensitive data at rest
• Secure payment processing through PCI-DSS compliant processors

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Right to Access

You have the right to request access to the personal information we hold about you and receive a copy of your data.

Right to Correction

You can request correction of inaccurate or incomplete personal information.

Right to Deletion

You can request deletion of your personal information, subject to certain exceptions (e.g., legal obligations, ongoing transactions).

Right to Objection

You can object to the processing of your personal information for direct marketing purposes or based on legitimate interests.

Right to Data Portability

You can request transfer of your information to another service provider in a structured, commonly used format.

Right to Opt-Out

You can unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

To exercise any of these rights, please contact us using the information provided at the end of this policy.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

• Booking Records: Typically retained for 7 years for accounting and legal purposes
• Account Information: Retained while your account is active and for a period after deletion
• Marketing Data: Retained until you opt-out or request deletion
• Payment Information: Retained as required by payment processors and financial regulations

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

For transfers from the European Economic Area (EEA), we rely on:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by the European Commission
• Your explicit consent where required

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

Third-Party Links

Our website may contain links to third-party websites, including social media platforms, travel suppliers, and partner sites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

When you use social media features on our site (such as "Share" or "Like" buttons), these third-party services may collect information about you and your use of our website.

California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

Right to Know

You have the right to know what personal information we collect, use, disclose, and sell (if applicable).

Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions.

Right to Opt-Out

We do not sell your personal information. If our practices change, we will update this policy and provide you with opt-out options.

Right to Non-Discrimination

You have the right to not receive discriminatory treatment for exercising your CCPA rights.

To submit a request under the CCPA, please contact us at privacy@bookingopro.com or call +1 888-316-4927.

European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Legal Basis for Processing: We process your data based on contract performance, legal obligations, consent, or legitimate interests
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority in your country
• Data Protection Officer: You can contact our Data Protection Officer at dpo@bookingopro.com
• Withdrawal of Consent: Where we rely on consent, you can withdraw it at any time

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the effective date
• Sending you an email notification (for significant changes)
• Displaying a prominent notice on our website

Your continued use of our services after such modifications constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

Do Not Track Signals

Some web browsers have a "Do Not Track" feature that signals to websites you visit that you do not want to have your online activity tracked. Our website does not currently respond to Do Not Track signals. You can, however, control tracking through your browser settings and third-party tools.

Your Consent

By using our website and services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.